Heavy Equipment Service Technician - Lead Hand
Salary: $35-55/hour
Job description:
Our client is seeking a highly skilled and safety-focused Heavy Equipment Shop Technician – Lead Hand to support and guide the shop team. This is a hands-on role responsible for executing and coordinating high-quality repairs, diagnostics, rebuilds, PDIs, and preventative maintenance on a wide range of heavy equipment. The Lead Hand works closely with technicians to ensure all tasks are completed safely, accurately, and on schedule. The ideal candidate is a technical expert with a strong focus on safety, production efficiency, and workmanship excellence, who takes an active role in mentoring, troubleshooting, and driving shop performance.
Responsibilities:
Lead a Safety-First Culture: Enforce and model a proactive safety mindset; ensure team compliance with all safety policies and resolve concerns promptly.
Mentor and Support Technicians: Provide hands-on coaching, training, and performance feedback to maintain high standards in safety, quality, and workmanship.
Oversee Technical Work: Guide and review diagnostics and repairs to ensure work is completed efficiently, safely, and to spec.
Monitor Shop Performance: Track KPIs and communicate with leadership on progress, issues, and opportunities for improvement.
Ensure On-Time Delivery: Coordinate work orders to meet customer specs and timelines; escalate concerns when necessary.
Optimize Workflow: Prioritize jobs, allocate resources effectively, and adjust staffing to meet production targets.
Drive Continuous Improvement: Collaborate with management and shop teams to identify and implement operational enhancements.
Maintain Shop Standards: Promote clean, organized workspaces and lead daily toolbox talks to align the team on safety and goals.
Perform Additional Duties as Assigned: Support overall shop success through flexible, hands-on technical support.
Ensure satisfaction: Address customer complaints and issues promptly to maintain high satisfaction levels.
Manage interactions: Act as a point of contact for customers, handle inquiries, and build relationships.
Manage parts inventory: ordering parts, monitoring stock levels, negotiating with suppliers, and ensuring parts are available for repairs.
Manage service contracts and negotiate with vendors for parts and equipment.
Requirements:
10+ years of relevant Heavy Equipment Technician experience working on comparable equipment is required, ideally within a dealership or OEM environment.
Previous leadership experience as a Lead Hand, Foreman, or similar capacity in a heavy equipment shop environment is a strong asset, particularly with a hands-on, collaborative approach.
421A / Red Seal Heavy Equipment License required
In-depth knowledge of mechanical systems, maintenance and repair procedures.
Expert knowledge of electrical, hydraulic, pneumatic, mechanical components, diagnostics and troubleshooting techniques
Excellent communication and interpersonal abilities to liaise with clients and team members.
Ability to work under pressure and manage multiple tasks and projects simultaneously.
G class driver’s license
Forklift license
Physically fit and able to lift 50 pounds or more if/when required.
This is a full-time permanent position, generally working from 8:30am-5:00pm, Monday to Friday.
In addition to competitive compensation based on your experience, you’ll receive benefits after 3 months, and a cell phone and laptop. There may be travel involved in this role to meet clients, project site supervision, and industry trade shows.
Our client is a family business that brings their values with them as they reach more and more customers. Fairness, hard work and respect are at the core of everything they do. When you join their small team of people, you will be more than just an employee number: you’ll be part of the legacy that they have and continue to build.
Schedule:
Monday to Friday
Work Location:
Aurora, Ontario. In person