SERVICE ADVISOR - Auto industry

Salary: $60-70K/year

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to help lead our service department. The Service Advisor’s responsibilities include managing all service department activities with the existing team ensuring customer satisfaction and promoting additional sales. Our ideal candidates are strong leaders with a solid technical background and excellent customer service skills. Ultimately, the role of the Service Advisor is to drive the efficiency of our service department, ensuring the highest level of customer satisfaction and profitability.

Responsibilities

  • Direct and manage all service department activities

  • Monitor team performance and provide guidance for growth

  • Ensure high levels of customer satisfaction through excellent service

  • Manage and resolve all customer complaints efficiently

  • Implement innovative strategies to improve productivity and performance

  • Coordinate with the team and Operations Manager to maximize sales and profitability

  • Oversee service orders and flow of work

  • Ensure legal compliance of the service department

Qualifications

  • Proven work experience as a Service Advisor, preferably in automotive or related industry

  • Strong leadership and customer management abilities

  • Customer service oriented with in-depth knowledge of customer satisfaction practices

  • Exceptional organizational and multitasking skills

  • Awareness of industry’s latest technology trends and applications

  • Advanced troubleshooting and multi-tasking skills

  • Excellent written and verbal communication skills

    Remuneration commensurate with experience

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