SERVICE ADMINISTRATOR

Salary: $55-65K/year

 

Who We Are

Greener Solutions is a proudly Canadian-owned forward-thinking building performance company specializing in HVAC, plumbing, and smart building integration. We help clients reduce operating costs and carbon impact through high-efficiency mechanical upgrades, system optimization, access to incentives and advanced building automation systems. By combining technical expertise with strategic investment planning, we deliver practical, future-ready solutions that make buildings smarter, more resilient, and more sustainable.

 

What you will do with Your experience & Our Training

This role provides coordination & support of our service department with customers & sub-contractors as well as administrative support in all areas of our business. 

  • Managing the service portfolio, including but not limited to:

    • Order entry

    • Status updates

    • Tracking of open orders

    • Order closure tasks

    • Custom reporting

    • Triaging service calls

    • Coordinating site visits

    • Managing Service "dispatch"

    • Managing incoming Tech Support emails, calls

  • Administrative tasks including scanning, ordering supplies, coordinating team meetings, completing vendor forms etc 

  • Prep job supplies for shipment to job sites

  • This role may have a direct report within 1 year

 

Experience and Skills Requirements

  • 3+ years proven experience in customer service

  • Experience in Logistics or Service company would be an asset

  • Strong communication skills both verbal and written

  • Strong attention to detail & accuracy

  • General analytical and problem-solving skills

  • Ability to prioritize & meet deadlines

  • Process & Solutions driven

  • Ability to work cross-functionally and communicate effectively with various teams

  • Proficiency computer skills, Microsoft products; Outlook, Word, Excel

  • Knowledge of Quick Books is an asset but not a requirement

  • Knowledge of Monday.com CRM tool is an asset but not a requirement

 

What We Offer

  • Salary range of $55,000-$65,000 depending on experience

  • Company Holidays & Paid Time Off

  • HSA is $800/yr (prorated based on hire date)

  • Company laptop will be provided

  • Company phone will be provided

  • Hybrid work environment for 2d/wk will be considered after probationary period

 

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